ETIHADPEOPLE

Zella – AI Manager Coach

Trusted insight. Better conversations. Timely action.

Admin · demo data

Zella impact

Organisation-level measures aligned to the manager empowerment concept. Aggregated only — no individual manager rankings.

Pilot · 6 months
Adoption
71%
+9 pts QoQ
of 4,820 line managers active monthly
Manager confidence
+18%
vs. baseline
self-reported, pulse
Quality of conversations
4.3/5
+0.4
employee-rated 1:1 quality
Speed of action
2.1 days
−3.4 days
signal → manager action
Policy self service
64%
+22 pts
queries resolved without HR
HR escalations
−27%
routine
complex cases up +6% (healthy)
Learning engagement
3.2
+1.1
microlearnings / manager / month
Commitment completion
82%
+15 pts
tracked commitments closed on time
Employee experience
+6
eNPS
teams of active managers
People outcomes
−11%
regretted attrition
pilot vs control population

Adoption & confidence

Adoption by function

Commercial78%
Operations64%
Engineering69%
Technology83%
Finance72%
Customer75%
Corporate67%